* Virtual Assistant, Customer Service with Content Management using Wordpress, Shopify, Ontraport, Asana, and other Social Media apps for 4 years with Living Vibes Pty Ltd and James Altucher Financial.* Leadership, Management and Customer Service in BPO for 8 solid years with 247/Inc
Philippines.As a Team Leader my duties include:1. Daily/ weekly one on one coaching with direct reports.2. Scheduling monthly shifts, coordinate with Australian clients regarding agent trainings and process updates.Joined the Non-Voice Team (Chat) under the Small and Business Group, Optus Mobile for 2 years.Skills include, multitasking, maintaining data entry requirements by following program techniques and procedures, excel and powerpoint systems.Prior to 247 I was an agent/escalation officer with E-PLDT Parlance, Dish Network for almost 2
years.As an escalation officer, I handled over the phone customer complaints where effective negotiation skills are highly required.I learned during my stay here that customer complaints are gifts because if not for them I would not learn how to efficiently manage customer complaints thru active listening and identifying customer's underlying needs.Overall, I have an excellent call center background which I can use to leverage in any home based jobs I may be given in the future.
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