Hi! I’m Miles, a versatile and results-driven professional with 10+ years of experience in customer service, technical support, e-commerce operations, and back-office support. I’ve worked across multiple industries including telecommunications, e-commerce, education, and financial services—giving me a well-rounded skill set and the ability to adapt quickly to different work environments.
I’m someone who thrives in fast-paced, detail-oriented roles. Whether I’m resolving customer concerns, troubleshooting technical issues, managing Amazon store operations, or handling high-volume data entry tasks, I always bring accuracy, initiative, and a high level of professionalism.
What I Can Help You With
• Customer Support
(Email, Chat & Phone)
• Technical Support & Troubleshooting
• Amazon Store Management (Listings, Pricing, Inventory)
• Manual Repricing & Product Research
• Data Entry & Back-Office Operations
• Sales Support & Lead Generation
• Training, Onboarding & SOP Documentation
• CRM & Ticketing (Zendesk, Salesforce, Freshdesk)
E-commerce & Amazon Expertise
With more than 7 years of hands-on Amazon experience, I’ve managed everything from daily operations to team supervision. I’ve handled product listings, manual repricing, KPI monitoring, and process improvement. I’ve also trained and led VAs, created SOPs, and ensured smooth day-to-day workflow for online stores.
Customer & Technical Support Experience
I have a solid background in customer service and technical support, assisting users with account issues, billing concerns, LMS platforms, software troubleshooting, and service requests. I consistently meet performance targets, maintain quality standards, and deliver customer-first solutions.
Tools I Use
Amazon Seller Central • Shopify • Keepa • Helium 10 • Sellerboard •
Informed.co Hubspot • Zendesk • Salesforce • Freshdesk • Magento • Hive
Google Workspace • MS Office • Excel/Sheets
Slack • Teams • Zoom • LMS • Knowledge Base Systems
Why Clients Like Working With Me
I’m reliable, organized, proactive, and easy to collaborate with. I work well independently and take ownership of my tasks. I’m also a fast learner—give me the process once, and I’ll run with it confidently. Most importantly, I genuinely care about providing excellent support and helping businesses grow.
Availability
•Full-time or part-time
•Long-term roles
•Able to work US time zone
• Available to start immediately
Verified
