I am a healthcare support specialist at a Hawaii based insurance agency working directly with licensed brokers and helping U.S. members with insurance inquiries, enrollment, and retention while managing CRM updates, appointment tracking, lead handling, and transcription. Previously supported Medicare members at Optum Global Solutions – United Healthcare as CSR, providing coverage guidance, provider referrals, and claims resolution for 3 years.
I specialize in insurance verification, provider coordination, claims resolution, and patient communication. I hold a Bachelor of Science in Business Administration, major in Operations Management, equipping me with strong organizational, analytical, and process improvement skills essential for virtual healthcare roles.
My academic foundation is reinforced by my hospital internship in finance and accounting, where I managed receivables, payables, and interdepartmental documentation related to HMO and PhilHealth transactions. With a blend of healthcare knowledge, administrative precision, and customer service excellence.
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