I came from a Science- major discipline which I believe helped developed my analytic and research skills. This helped me adapt easily and be a top- performer in the different fields of work that I have been in. I was a phone- based bank executive and I was in charge of answering to customers’ concerns on their bank accounts and transactions. I also did troubleshooting on online banking concerns presented by the customers. Critical planning/ forecasting and decision- making was required in my second job in the retail industry. Buying, sales, report generations and interpretation as well as periodic performance evaluation was also done in the categories that I handled. I also have an experience in end-to-end testing, configuration, root cause analysis, issues resolution, technical documentation and reviewing of results of a Software as a Service (SaaS) Company. I was also a part- time professor in a university and a full time high school teacher which helped me organize my ideas and relay them in order to be fully understood by the learners.
