I’m a Customer Support and Operations professional with several years of experience across e-commerce, telecommunications, and sportsbook platforms — with a background in risk monitoring and account analysis.
I specialize in delivering fast, accurate, and professional support while maintaining a high level of attention to detail. In my most recent role in sportsbook operations, I monitored user behavior to identify irregular activity such as arbitrage and value exploitation, and applied risk-based actions including account limits and restrictions. This experience strengthened my ability to analyze patterns, make decisions, and protect platform integrity.
In addition to risk operations, I’ve handled high-volume chat and email support, assisting customers with order inquiries, refunds, account concerns, and issue resolution. I also provided support to internal teams on complex cases such as bet settlements and account restrictions.
I also have leadership experience as a Shift Supervisor, where I monitored team performance, handled escalations, and conducted quality assurance reviews to ensure consistent service standards.
I’m reliable, detail-oriented, and proactive. If you’re looking for someone who can handle both customer support and risk-related tasks with accuracy and professionalism, I’d be happy to help.
Verified
