E-commerce Virtual Assistant & Customer Service Specialist with 5 years of experience supporting Shopify stores and subscription services. I specialize in billing, subscription management, payment troubleshooting, refunds, order processing, ticket management, and high-volume customer support.
I manage customer inquiries via email, live chat, SMS, and social media, ensuring fast, accurate, and empathetic responses. Skilled in conflict resolution, knowledge base updates, customer retention, upselling, and first-contact resolution, consistently achieving high CSAT ratings.
Proficient in Zendesk, Shopify, Gorgias, Salesforce, Stripe, Braintree, Upscribe, Recharge, ShipBob, Notion, Slack, Google Sheets & Docs, Zoom, and Microsoft Office Suite. Detail-oriented, proactive, and results-driven, I help businesses streamline operations, reduce chargebacks, and improve customer satisfaction and loyalty.
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