ATOM IT
Senior NOC
Implement New Monitoring Tool (New Relic). - Handles Dashboard Creation, Alert & Notification Configuration. - Lead a team of Junior NOC Engineers, overseeing level 1 support IT infrastructure of a Global
company. - Ensuring all alerts are acknowledged and resolving team was informed. - Managed user identities and access control using Azure Active Directory, ensuring compliance to
policy.- Primary I----------- Responder adhering to ITIL standards for infrastructure events. - - -- Responsible for monitoring, escalation, i----------- logging, and reporting. - Making sure all alerts are responded and i----------- are recorded and follow up resolver for their
action. - Coordinate Issues to Third Party ex. Internet Service Provider to resolve Internet related issues. - Act as the key point of contact to coordinate all relevant personnel during P1/P2 i-----------. - Monitor Tickets in ServiceNow to ensure raised i----------- are being resolved by team within SLA.
Tool: Grafana/Karma(Prometheus), New Relic Yondu Inc.
Network Administrator - Maintains computing environment by identifying network requirements; installing upgrades;
monitoring network performance. - Monitoring Transaction of AMEX,Discover,Paypal and Mastercard in Samsung Pay app using
Grafana software by seeing the graph of 5xx, 4xx, Response time and Partner latency. - Proper escalation of issue. By creating a Ticket using Jira ticket, Thales/Gemalto and Idemia. - Monitoring API’s, Node Exporter and AWS load balancer error by collecting some logs using
Kibana. - Maintains network performance by performing network monitoring and analysis, and performance
tuning; troubleshooting network problems; escalating problems to vendor. - Secures network by developing network access, monitoring, control, and evaluation; maintaining
documentation Curoteknika Inc.
NOC Engineer
IT Support Desktop - Monitoring all devices such as Router, switches and server using PRTG and AWS.
We also do configuration update in Router and switches. - And also help all the branch of McDonalds
in Philippines when they have a problem with their IPVPN. By troubleshooting the modem and the
router. - Proper Escalation of ticket using Sapphire ticket coordinating to our managers. - We do assigning IP Address of the branch. - We maintain troubleshooting level 1 and level 2.
Monitoring and maintaining all Cisco Meraki Devices using Dashboard
Verified