I am a Customer Service and Technical Support professional with over 4 years of experience supporting global brands across eCommerce, subscription-based services, and consumer electronics. Skilled in managing high-volume tickets (100+ per day) through platforms like Shopify, Gorgias, Zendesk, Channeldock, and Sendcloud, I specialize in delivering seamless customer experiences across email, chat, and inbound/outbound calls.
My background includes assisting Australian, UK, Irish, and European customers, providing multilingual support in English, Dutch, French, German, and Spanish, and resolving complex issues with empathy and precision. I have successfully handled returns, exchanges, refunds, product inquiries, and technical troubleshooting for both hardware and software systems.
Core Skills
Customer Service Excellence: Empathetic communication, problem-solving, and building trust with diverse customers.
eCommerce Support: Order management, returns/refunds, product inquiries, and workflow optimization.
Technical Support: Diagnosing and resolving hardware/software issues, Tier 1 & Tier 2 troubleshooting.
Multilingual Communication: Fluent in multiple languages, enabling effective global support.
High-Volume Ticket Management: Efficiently handling 100+ tickets daily while maintaining quality.
Inbound & Outbound Call Handling: Skilled in resolving issues proactively and ensuring customer satisfaction.
Adaptability & Continuous Learning: Quick to master new platforms, processes, and technologies.
Career Objective:
To leverage my expertise in customer service, eCommerce operations, and technical troubleshooting to provide world-class support for online businesses. My goal is to help companies strengthen customer loyalty, streamline operations, and deliver exceptional service experiences.
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