I’m an experienced customer support and operations professional with 10+ years in customer service, escalation handling, team support, and remote operations.
I specialize in helping e-commerce businesses manage customer inquiries, order issues, refunds, replacements, delays, complaints, and follow-ups with professionalism and empathy. I’m comfortable supporting Shopify/Etsy-style workflows, coordinating with fulfillment providers, tracking unresolved tickets, and keeping customers updated so issues do not turn into refunds, chargebacks, or bad reviews.
My background includes merchant support, billing concerns, escalations, email/chat/phone support, documentation, QA coordination, and coaching support teams. I’m reliable, detail-oriented, calm under pressure, and used to working with international clients.
I’m currently looking for a long-term part-time role outside my current work schedule, preferably with an e-commerce, customer support, or operations-focused business.
