Technical Writer | SaaS Documentation, Knowledge Base, Enablement

I turn messy documentation into clear systems your team and your AI can actually use.

I have 2+ years of experience working closely with product, engineering, and support teams to build Help Center content, internal docs, and simple workflows that reduce confusion and make day-to-day work smoother. I also optimize and test content so AI tools and chatbots can deliver more accurate, useful answers.

Here’s how I can help:
• Help Center / Knowledge Base (Zendesk)
• SOPs and internal documentation
• Product guides, FAQs, onboarding content
• Documentation workflows and cleanup
• AI-ready content optimization

If your docs feel scattered or hard to maintain, I can help bring structure to it.