Results-driven Customer Support Specialist with over 8 years of experience delivering exceptional customer service across healthcare, medical virtual assistance, and e-commerce environments. Experienced in providing phone, email, and live chat support while resolving complex customer concerns with professionalism, empathy, and efficiency.
Skilled in insurance verification, prior authorization processing, appointment scheduling, customer issue resolution, product support, and administrative coordination. Adept at managing sensitive information in compliance with HIPAA regulations and utilizing CRM, EHR/EMR, and remote collaboration platforms to streamline workflows and enhance the customer experience.
Recognized for strong communication, attention to detail, problem-solving abilities, and a proactive approach to delivering high-quality support. Committed to helping organizations improve customer satisfaction, optimize operations, and build lasting client relationships.
Core Competencies
Customer Service & Customer Success
Phone, Email & Live Chat Support
Healthcare Customer Support
Medical Virtual Assistance
Insurance Verification & Benefits Eligibility
Prior Authorization Processing
Appointment Scheduling & Calendar Management
Medical Dispatch Coordination
HIPAA Compliance
Lead Generation & Cold Calling
Conflict Resolution & Escalation Management
Data Entry & Documentation<8efe80624d780eba0c6493ec45140364>Email Management
Travel Planning & Coordination
Medical Transcription
Administrative Support
Business Operations Support
Industry Experience
Healthcare & Medical Services
Health Insurance
Home Health Care
Non-Emergency Medical Transportation (NEMT)
E-commerce & Retail Customer Support
CRM & Technical Skills
CRM Platforms
GoHighLevel (GHL)
Salesforce
Customer Support & Communication Tools
Zendesk
Freshdesk
RingCentral
Slack
Microsoft Teams
Healthcare Platforms
EHR/EMR Systems
Cover-----------ds
Additional Tools
Shopify
Project Management Software
Microsoft Office Suite
Google Workspace
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