Hi! I'm Deneb, a customer-focused professional with over 7 years of experience in customer support, operations, banking, logistics, and administrative support.
Throughout my career, I've helped businesses deliver exceptional customer experiences by managing high-volume customer inquiries, streamlining workflows, maintaining accurate records, and supporting day-to-day operations. I enjoy solving problems, improving processes, and building strong relationships with both customers and tea-----------mbers.
My experience includes:
- Managing 100+ customer interactions daily through email, phone, and live chat
- Processing refunds, subscription changes, and order management
- Administrative support, reporting, documentation, and audit preparation
- Freight coordination and logistics operations
- Banking operations and financial transactions
I'm proficient in tools such as Shopify, Gorgias, Aircall, RingCentral, Microsoft 365, Google Workspace, Airtable, Notion, DAT, MercuryGate, Checkout Champ, OrderGroove, and Loop Subscriptions.
I'm looking for long-term opportunities where I can contribute as a Customer Support Specialist, Customer Success Specialist, Operations Associate, Administrative Assistant, or Executive Assistant.
If you're looking for someone who is dependable, detail-oriented, and committed to delivering outstanding customer service, I'd love to connect.
