A Registered Nurse for 9 years blending in 5 years of bedside care and 3 years in the virtual healthcare industry. Skilled in both direct patient care and administrative support, with proven expertise as a Medical Virtual Assistant handling inbound and outbound calls, patient scheduling, procedure referral and coordination, and healthcare systems management ensuring HIPAA compliance and data accuracy. Proficient in using healthcare tools such as, eCW EHR, Salesforce, LeadingReach, and 3CX ensuring smooth workflows and excellent patient experience.
I believe what truly makes a difference is building trust and treating every patient with kindness and respect. My goal is to make healthcare feel more personal, whether face-to-face or online, by bringing empathy, reliability, and dedication to every interaction, attention to detail to provide quality healthcare support and seamless service delivery.
