As an Executive Assistant to the Managing Partner of a venture capital firm, I worked on calendar and meeting management, performed inbox sweeps and drafted emails, and lead data collection and clean-up. Other tasks that come up as needed include preparing slides for presentation, updating reports, and verifying that all needed information in a document is complete.
Additionally, I have been all kinds of Customer Support -- billing support, payroll support, technical support. I have assisted customers via phone, email, and chat. Dealing with different customers taught me to never assume and jump to conclusions just by the keywords they mention. It is best to listen to the concern entirely and identify the most efficient way for them afterwards. Through this, they feel heard and the solution is more personalized for them.
