Hunt for a Fully Remote Work
Professional Summary
IT Operations and Service Management professional with 15+ years of experience in IT
infrastructure support, service desk leadership, and enterprise IT operations. Skilled in
ITSM frameworks, incident management, change management, and service transition
supporting global teams and enterprise environments. Proven track record of leading
service desk teams, managing major incidents, and driving continuous improvements in IT service delivery and operational performance.
Core Skills
• IT Service Management (ITSM)
• Incident, Problem & Change Management
• Service Desk Leadership (L1–L3 Escalation)
• IT Operations & Infrastructure Support
• JIRA Administration
• Major Incident Management
• Release & Service Transition Management
• Root Cause Analysis (RCA)
• SLA & KPI Monitoring
• Stakeholder & Vendor Coordination
• Knowledge Base Documentation
• Enterprise Desktop & Application Support
CV you may request if needed more information
