IT Support Specialist | Help Desk | Service Desk | Microsoft 365 | Active Directory

I am an IT Support professional with over three years of experience providing technical support in enterprise and healthcare environments. I specialize in troubleshooting Windows and macOS devices, Microsoft 365, Active Directory, VPN connectivity, Citrix, and endpoint management using Microsoft Intune and Jamf. I have experience supporting users remotely through phone, email, chat, and ticketing systems while maintaining SLA compliance and delivering excellent customer service.

I have worked with ServiceNow, BMC Helix, and ConnectWise to manage incidents, document resolutions, and provide timely technical support. My goal is to help businesses minimize downtime by resolving technical issues efficiently while providing a positive support experience.

I am seeking a long-term remote opportunity where I can contribute my technical skills, continue learning new technologies, and grow as an IT Support professional.