An experienced Project Manager skilled in leading complex projects from conception to completion. Proficient in CRM tools like Asana, ClickUp, and Zoho, with a proven track record of delivering projects within deadlines and budgets. Strong expertise in project planning, risk management, team leadership, and fostering cross-functional collaboration.
Aside from being a Project Manager, I have also been a Customer Service Representative with proven expertise in delivering exceptional customer experiences. Skilled in handling inquiries, resolving complaints, and providing personalized solutions through various communication channels, including email, and social media platforms. Proficient in using CRM systems like Zoho and Zendesk to manage customer interactions and maintain accurate records. Strong problem-solving, conflict resolution, and multitasking abilities. Committed to fostering positive customer relationships and ensuring satisfaction with a focus on timely and effective support.
I am also a detail-oriented and highly skilled Quality Assurance Specialist with comprehensive experience in manual testing. Proficient in using tools such as JIRA, and Zoho. Expertise in test plan creation, root cause analysis, and ensuring product compliance with industry standards. Well-versed in Agile development processes, delivering reliable solutions with a focus on continuous improvement.
I've also been a Community Manager with extensive experience in building and nurturing online communities. Proficient in social media management, content creation, and fostering user engagement across platforms like Facebook, X, Telegram, -----------, Reddit and LinkedIn. Skilled in monitoring community interactions, resolving conflicts, and collecting user feedback to enhance brand loyalty. Excellent interpersonal and communication skills, with a passion for driving meaningful connections and growing online presence.
Verified
