Quality Assuance Manager - most of my tasks were focused on maintaining excellent quality of reports at work delivered to both our executives and to our US Based clients. Generates reports focusing on growth and improvements on skills of employees, monitors calls, analyzes data gathered from quality analyts and present to the business executives in bi weekly basis.
Marketing Research-Project Management experience. This entails client interaction not limited to client services, hiring, recruiting, training new hires, setting up business research projects in respect to client needs and focus, project bidding in respect to client budget threshold, quota delivery, timelines to meet in order to give enough time for data analytics for the final market business review. This position helped me a lot to be organized and improved my time management since the position itself needs to cater multiple tasks at a -----------volved in market research trends in US Based firms which holds most of the marketing strategies thru our research projects either quarterly or monthly basis.
Director for Operations -technical support team- had an extensive experience in managing a diverse group of people in call for a US Based telecommunications company. Responsible for skills and process improvement, hiring, recruiting new hires, monitors employees productivity, interacts with clients to understand their focus and deliver action plans to be executed by the operations group, generates and analyzes metric performance and present it to the company executives and to our clients, upholding the process orientedness in respect to action plans made, etc.
Overall, with the amount of experience that I have, I am sure that I can deliver to the tasks for this position and I can perfectly utilize my skills and be able share it with some other people. Multi tasking is one of my favorite things to do to ensure smooth project handling and excellent results.
