Hi! I’m Mica, a Licensed Professional Teacher with over two years of experience in customer service (chat and voice support) and sales. I specialize in handling customer inquiries, account verification, rebate processing, service modifications, and resolving concerns efficiently while maintaining high customer satisfaction.
My background in both education and BPO has strengthened my communication skills, attention to detail, and ability to manage different personalities with professionalism and empathy. I am experienced in working in fast-paced environments, meeting KPIs, and following strict security and compliance guidelines.
I am highly organized, tech-savvy, and proficient in Microsoft Office and online tools. I can work independently, follow instructions carefully, and adapt quickly to new systems. I am reliable, committed, and willing to work flexible schedules.
If you’re looking for a dedicated Virtual Assistant, Customer Support Representative, or Chat Support Specialist who values accuracy, efficiency, and excellent communication — I would love to be part of your team.
