Experienced professional with a demonstrated history of successfully supervising operations in the hospitality industry. In my previous role, I oversaw the efficient management of 629 properties spanning 11 cities across the United States. My responsibilities included guest inquiries, coordination of cleaner and maintenance schedules, recruitment, payroll management, procurement, payment processing, guest reviews and claims, creating SOPs, and team training and development.
Proficient in utilizing various systems and platforms such as Slack, WhatsApp, Viber, Schlage, RemoteLock, Lynx, OTA platforms (-----------, Airbnb, VRBO, Expedia), Guesty, HostAway, QuickBooks, -----------, Duve, Cloudbeds, Asana, Airtable, Arlo, Amazon, G Suite, Google Workspace, Turno, Thumbtack, Task Rabbit, Breezeway, Autohost, DialPad, RingCentral, ChargeAutomation, and -----------, I ensure seamless operations and effective communication channels.
My foundation in customer service was established during my college on-the-job training at Marriott Hotel Manila, where I gained valuable insights and skills that have been continuously refined and applied throughout my career. I am adept at fostering positive guest experiences and driving operational excellence in dynamic environments.
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