Hi, I’-----------laine from the Philippines. I am a results-driven, detail-oriented and proactive Executive Virtual Assistant with 10+ years of experience helping global companies improving customer experiences, managing digital operations, maintaining online communities to protect brand reputation and maintain positive customer experiences, handling high-volume tasks, sensitive customer concerns, and streamline daily workflows.
How I help businesses, coaches & organisations:
I support businesses by becoming a reliable extension of their team and handling the daily tasks that often consume valuable hours. My goal is to help business owners spend less time managing repetitive tasks and more time focusing on revenue growth, clients, and their core mission.
Services & tasks I specialize in:
Virtual Administrative support
Inbox and email management
Calendar management
Appointment scheduling
Data entry and data validation
CRM data entry and updates
CRM database management
Digital file organization
Document management
Online research and data analaysis
Maintaining CRM systems & updating customer records
Creating reports, trackers, and operational documents
Process documentation and workflow improvement
Maintain a positive and supportive client experience
Customer support (email, phone & live chat)
Customer inquiries and complaint handling
Customer account management
Customer follow-ups and relationship management
Ticket and case management
Customer feedback monitoring
Social media management
Content scheduling and publishing support
Community management
Comment and message monitoring
Online reputation monitoring
Content review and moderation
Brand guideline enforcement
Online community engagement
Content & digital support
Content planning & content creation
Social media content creation
Basic video editing support (CapCut)
Content quality checking and review
Trust & safety, Compliance & risk support
User-generated content moderation
Content review and classification
Policy compliance checking
Risk assessment
Fraud detection support
Case investigation and documentation
Quality assurance review
Technical support (L1/L2)
Customer Support Management
Cold Calling & Phone Support
Client Relationship Management
Operation Management
Knowledge base management
Software and platform support
Incident management
Service request tracking
Workflow coordination
Contribute to process optimization
Reporting and performance monitoring
Tools I’m proficient at:
Triumph, CAS (Customer Authorization System), Salesforce CRM, Trello, Avaya, LivePerson, NBN Portal, CCP Care Portal, Customer Account Management Systems (PLDT), Billing and Account Verification Tools (PLDT), CAS, Payoneer, Paypal, Canva, CapCut, Meta Business Suite, TikTok, Facebook Ads Manager, Slack, Zoom, Microsoft Teams, Google Meet, Viber, WhatsApp, Avaya, Google Workspace (Gmail, Docs, Sheets, Forms, Drive, Calendar), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Dropbox, AI tools ChatGPT, Google Gemini, Claude AI, CoPilot
My availability:
I am available to support your business full-time, part-time, or minimum 10–15 hours per week. I am flexible and experienced working with international teams across US business hours, including Canada, Australia/NZ, UK and EU time zones
Why work with me this year:
Strong customer experience mindset
Confident speaking with people over the phone
Passionate about protecting brand integrity
Reliable, accountable, and dependable work ethic
With 10+ years of international experience supporting global companies
With proven experience managing sensitive information, operational tasks, and workflows
Tech-savvy and with experience using CRM systems, project management tools, AI tools
With reliable, high-speed internet, quiet work space, and noise canceling headset
Quick learner who enjoys improving processes
Invite me for an interview:
You need an experienced and tech-savvy online assistant who can support your daily operations, manage customer interactions, and protect your brand reputation. I’m ready to help you save time and focus on growing your business. Message me today and let’s have a chat.
Verified
