• Works in a call center environment handling manual, automatically dialed outbound and inbound calls.
• Managing 15 operators, 4 Team Leaders and the Point of Contact for several bank products of the one of the biggest banks in Australia and in the United States.
• Experience in collecting debts for mainly for Credit Cards and other unsecured/secured loans such as personal loans, auto loans and mortgages
• Knowledgeable in handling early to late stage accounts and providing the tailored-fit solution based on the customer’s capability and status.
Verified
