I am a Shopify Project Manager with over 5 years of experience in eCommerce operations, customer support, and Shopify store management. I specialize in coordinating projects, optimizing store performance, performing quality assurance (QA) testing, and delivering exceptional customer experiences for Shopify brands.
Throughout my career, I have managed Shopify stores by overseeing product launches, coordinating cross-functional teams, troubleshooting store issues, and ensuring every update is thoroughly tested before deployment. I have hands-on experience with theme QA testing, product management, order fulfillment, customer service, and workflow optimization.
My expertise includes Shopify Admin, Gorgias, Zendesk, Freshdesk, BrowserStack, GA4, Microsoft Clarity, Klaviyo, Google Workspace, NetSuite, Canva, and AI-powered productivity tools. I am experienced in identifying bugs, documenting issues, testing responsive designs across multiple devices, and collaborating with developers to deliver high-quality online shopping experiences.
I am highly organized, detail-oriented, and proactive, with a strong ability to manage multiple priorities while maintaining accuracy and efficiency. Whether coordinating projects, ensuring website quality, or providing outstanding customer support, I am committed to helping eCommerce businesses grow through streamlined operations and exceptional customer experiences.
