Dedicated healthcare support professional with over two years of BPO experience handling prior authorizations and appeals for U.S. healthcare accounts. My role involves reviewing incoming requests from providers and pharmacies, verifying insurance coverage and clinical requirements, processing medication and treatment authorizations, and communicating determinations accurately and efficiently. This experience has given me a solid understanding of medical terminology, insurance workflows, payer guidelines, and Health Insurance Portability and Accountability Act compliance.
I am highly organized, detail-oriented, and comfortable with inbound and outbound calls, fax intake, data entry, and working with confidential patient information. I am seeking to transition into a Healthcare Virtual Assistant role where I can apply my healthcare BPO experience to support providers with administrative tasks, insurance coordination, and patient communication. I am a fast learner, dependable, and committed to helping healthcare practices run smoothly and efficiently.
