Carl

Service Delivery Manager

Verified

With Timeproof

Overview

Video Introduction

Looking for Any work (8 hours/day) at $9.26/hour ($1,630.44/month)

Educational Degree

Bachelor's degree

Availability

Any

Portfolio / Website

https://www.linkedin.com/in/carlkensley/

Top Skills

Customer SupportSocial Media MarketingTeam Leadership

Last Active

July 23rd, 2026 (4 days ago)

Member Since

January 26th, 2022

"I have one of the best VAs I've had in a long time...she's been amazing"

Davonna Willis

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About

A Dynamic Service Delivery & Operations Manager with 12+ years in BPO and remote VA team management. Proven success overseeing 350+ FTEs, driving SLA performance to 98%+, and boosting client satisfaction for Fortune 500 and SME clients. Skilled in remote team tools, process improvement (Lean Six Sigma), and client relationship building.