IT Support and Web Development professional with experience in providing technical assistance, troubleshooting, and ensuring smooth IT operations for end-users. Skilled in hardware/software installations, account management using Microsoft Entra ID and Active Directory, and resolving technical issues via ServiceNow and virtual machines.Experienced in back-end development, utilizing Angular, GraphQL, and APIs to contribute to web projects. Proficient in offering customer and technical support through email, chat, and calls, with a strong focus on delivering efficient solutions and enhancing user satisfaction.Equipped with a solid understanding of basic network troubleshooting, system configuration, and IT service management tools.
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