Shopify Email Support Specialist with 4+ years of experience managing high-volume email support for e-commerce and telecom businesses. I maintained a 4.5/5 CSAT rating while handling 100+ email tickets daily, with an average first response time of 6 hours, balancing speed with accurate, professional resolutions.
I work Philippine daytime hours, which means your inbox gets handled and cleared while your team is offline; tickets are answered, orders are updated, and issues are resolved before your day even starts. This makes me a strong fit for overnight or async email coverage without requiring real time overlap.
I specialize in resolving order concerns via email, processing returns/refunds and cancellations, tracking shipments, managing escalations, and coordinating with suppliers and internal teams to close tickets quickly without sacrificing customer experience. I'm also experienced in chat and phone support, but email is where I've built the most depth and consistency.
My background includes supporting U.S. based telecommunications and e-commerce companies, where I handled billing concerns, account management, technical support, warranty claims, replacements, and order related requests, always balancing customer satisfaction with company policy.
On the Shopify side, I manage customer email tickets, review order details, handle revisions and replacement requests, and coordinate directly with suppliers and production teams to keep communication smooth between customers and internal staff.
Tools: Shopify, Gorgias, Zendesk, Richpanel, Aircall, Slack, Google Workspace, Notion, Commslayer
I'm looking for a long term, part time (6 hrs/day) email support role where I can help a growing Shopify business maintain fast, accurate, and empathetic email communication that turns one time buyers into repeat customers.
Skills:
Shopify Email Support
E-commerce Customer Service Email Support
Order Management
Returns & Refunds
Order Tracking
Escalation Management
Customer Experience Management
Chat Support
Phone Support
CRM Management
Supplier & Team Coordination
Administrative Support
Data Entry
