Hi! I’m Aleni — an Operations and Client Support Specialist with over 4 years of experience supporting fast-paced workflows across e-commerce, healthcare, and remote operations environments.
I specialize in detail-sensitive roles where precision, communication, and follow-through directly impact both customer experience and business operations.
Most recently, I completed intensive Freight & Logistics VA training with hands-on exposure to the full shipment lifecycle — including load intake, carrier sourcing, LTL quoting, in-transit tracking, documentation workflows, and billing coordination.
LOGISTICS & FREIGHT EXPOSURE:
> Hands-on experience practicing LTL quoting and shipment coordination workflows
> Familiar navigating platforms such as Estes, FedEx Freight, ArcBest, Old Dominion, and TForce
> Exposure to carrier vetting, BOL documentation, load tracking, and logistics support operations
OPERATIONAL EXPERIENCE:
> 4+ years of remote experience supporting global clients across e-commerce, healthcare, and online education
> Supported high-touch consultative sales in luxury jewelry e-commerce, including high-value custom orders
> Experience in healthcare support and online exam proctoring, where accuracy and data integrity are critical
> Proficient with Salesforce, Zoho CRM, Slack, Zoom, and Google Workspace
What I bring to a team is a balance of structure and communication. My background in English helps me simplify complex information into clear, client-friendly communication while keeping workflows organized behind the scenes.
I thrive in roles where timelines, responsiveness, and attention to detail matter — and I’m always eager to learn systems quickly and contribute wherever operations need strong support!
