Dedicated and detail-oriented Virtual Assistant with solid experience in e-commerce customer service, administrative support, digital marketing support, and client communication. Skilled in managing customer inquiries, order processing, refunds, cancellations, and shipping concerns through platforms such as Shopify and Zoho Desk. Experienced in handling social media messages, email support, Shopify reviews, and maintaining positive customer relationships across multiple channels.
In addition to customer support, experienced in assisting media buying operations by uploading and publishing advertisements in Meta Ads Manager, creating and managing Facebook Pages for advertising campaigns, organizing and tracking creative assets, updating campaign and creative status reports, and coordinating with designers and video editors to ensure marketing materials are reviewed, approved, and launched on schedule. Familiar with supporting advertising workflows, monitoring campaign readiness, and maintaining organized documentation for marketing teams.
With a strong background in customer service across the e-commerce, logistics, and telecommunications industries, I have a proven ability to resolve customer concerns efficiently while supporting business operations and marketing initiatives. Highly organized, adaptable, tech-savvy, and committed to delivering reliable remote support in fast-paced environments.
