I have amassed over 15 years of extensive experience as Team Lead, where I have successfully coached and managed agents in the BPO industry. My expertise spans a variety of sectors, including Telecommunications, Domains, SEO, PPC, Real Estate Virtual Assistance, and E-Commerce, with a strong focus on Sales, Chat, Customer Service, and Technical Support. I am highly proficient in Microsoft Word, Excel, and PowerPoint. Additionally, I am a published author and have a solid background in teaching English as a second language to foreign students, enriching my communication and instructional skills.
Verified
