Patricia

Customer Success Manager | Social Media Manager | AIRBNB Spe

Verified

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $6.66/hour ($1,172.75/month)

Educational Degree

Bachelor's degree

Availability

Full-time

Portfolio / Website

https://myprofile.ph/patriciadianecaitum

Top Skills

Social Media ManagementData EntryCustomer Service

Last Active

July 10th, 2026 (26 days ago)

Member Since

April 22nd, 2015

"I have found someone who is smart, has a great work ethic and is easy to work with."

Sara Brumfield

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About

With 5 years of proven success in high-stakes, multi-channel customer engagement, I'm seeking a challenging Customer Service or Team Lead position where I can drive efficiency and team growth.My core strength lies in translating complex issues into simple, effective solutions. I don't just process tickets; I resolve friction and build loyalty.Problem Solver: Proven expertise in Conflict & Crisis Resolution (FCR-focused) and de-escalation, significantly improving customer satisfaction scores (CSAT).Performance Driver: Skilled in Team Coaching & Mentoring to enhance individual and collective efficiency, ensuring high-quality, consistent communication across chat, phone, and voice channels.Efficiency Expert: Adept at simplifying complex billing and technical issues, and using Data Reporting to identify and flag recurring problems for internal teams, contributing directly to process improvements and reducing long-term support volume.