I am a dedicated Healthcare Operations Professional with over 6 years of experience supporting U.S. healthcare organizations in patient care coordination, insurance verification, prior authorizations, claims processing, and customer service. I have worked with Allina Health and UnitedHealthcare, assisting Medicare, Dual Complete, and Medicare Part D (PDP) members with benefits, eligibility, referrals, claims, prescription coverage, and healthcare navigation.
In my current role, I coordinate outpatient referrals using Epic EMR, review CPT code requirements, and submit and track prior authorizations through insurance provider portals to ensure timely patient access to care. I am experienced in working with healthcare providers, insurance payers, and patients while maintaining accurate documentation and compliance with HIPAA standards.
I am detail-oriented, organized, and able to manage high-volume workloads while consistently meeting productivity, quality, and customer satisfaction goals. I am proficient in Epic, Microsoft Office, Google Workspace, Genesys, ICUE, Doc360, and various U.S. insurance provider portals. I am seeking a long-term opportunity where I can contribute my healthcare knowledge, problem-solving skills, and commitment to delivering exceptional patient support. I am currently looking for a part-time job. I have an experience working in United Healthcare as a customer service advocate for 2years. I am also working under Allina Health as a front-end Patient Care Coordinator. I am equipped with various tools knowledge and I can easily adapt to new environment and tools management. I am looking for a part-time job to sustain my income. Please send me a direct message here or email ----------- for quicker response.
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