Dynamic and results-driven Team Leader and Accounting Specialist with over 10 years of comprehensive experience in customer service, back-office operations, and finance. I bring a unique blend of operational expertise and leadership acumen, I have managed cross-functional teams in high-performance environments while maintaining a strong focus on client satisfaction and operational efficiency.
In my most recent leadership role at Intelegencia BPO, I led 26 tea-----------mbers, achieving a 100% customer satisfaction rate and significant improvements in first-call resolution. My proficiency in customer support channels (phone, email, and live chat), combined with my data analysis and process optimization background, enables me to drive measurable results. I’ve also worked closely with accounting departments, managing responsibilities like journal entries, bank reconciliations, payroll, and financial reporting.
I am well-versed in tools and platforms such as Amazon Seller Central, Shopify Store, SAP by Business, QBO, -----------, Gusto, Zendesk, Ofbiz, and more. My adaptability and strong communication skills have allowed me to succeed across roles ranging from technical support to executive assistance to freelance content creation.
Driven by a passion for continuous improvement and professional growth, I’m eager to contribute to organizations that value innovation, collaboration, and excellence.
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