Experienced E-commerce Virtual Assistant and Customer Support Specialist with over two years of supporting international businesses across customer service, technical support, sales, and administrative operations. Skilled in Shopify, CRM systems, Google Workspace, Microsoft 365, AI tools such as ChatGPT and Microsoft Copilot, and providing customer support through email, live chat, and phone. Daily responsibilities include processing orders, coordinating with suppliers and logistics partners, resolving delivery and warranty issues, managing refunds and replacements, maintaining accurate records, optimizing product listings, and supporting business operations. Known for being highly organized, detail-oriented, proactive, and quick to learn new systems. Takes ownership of responsibilities, communicates professionally, and consistently looks for ways to improve workflows while delivering exceptional customer experiences. Seeking a long-term remote opportunity to contribute to a growing team while continuing to develop professionally.
