I’m a highly adaptable and resourceful professional with solid experience in customer service, administrative support, and virtual assistance. My background includes handling inbound and outbound calls, chat and email support, claims processing, and hotel and travel reservations. I’ve grown into leadership roles most recently as a Team Leader in a BPO company where I led customer service teams, managed client expectations, and supported business objectives through efficient team operations and administrative coordination.
Beyond my core customer service expertise, I also have experience in Social Media Management (Facebook, Instagram, and TikTok), basic content creation and writing, data entry, product research, and online research. I’m an entry-level content writer and graphic designer, familiar with tools like Canva and InShot to create engaging and visually appealing content.
My approach is solution-oriented and proactive—I believe in researching independently, asking questions when needed, and making sure I deliver high-quality work. I’m excited about opportunities that allow me to apply my diverse skills, continue learning, and contribute meaningfully to a team or project.
Verified
