I am an Automation & IT Support Virtual Assistant with experience in Service Desk operations and ServiceNow, and a growing specialization in workflow automation using Make (formerly Integromat).
With a background in IT Support, I am trained to think in structured processes, root-cause analysis, and step-by-step problem solving. This allows me to clearly understand business workflows and translate client requirements into logical automation scenarios.
My strengths include:
• ServiceNow ticket handling and workflow understanding
• IT Service Desk support (Tier 1–2), user issue analysis, and documentation
• Logical process mapping and “if-this-then-that” thinking
• Entry-level automation building in Make (triggers, actions, routers, filters)
• Connecting SaaS tools and improving repetitive processes
• Clear communication with technical and non-technical users
While I am still junior in automation tools, I am confident in my ability to quickly understand how a client’s systems work, identify automation opportunities, and build reliable, well-structured workflows. My IT background helps ensure that automations are practical, secure, and aligned with real operational needs.
I am looking for long-term clients who need a dependable Automation & IT Support VA who can support Service Desk operations today and grow into a stronger Automation Specialist over time.
