Having built a robust background in customer service and having the penchant for giving first-class support, I do feel very confident that I could add value to your team and really make a difference in the customers' experience.
In my previous role at Conectrix co., I dealt with a high volume of customer inquiries and problems, achieving a very impressive customer satisfaction rating of 100%. I provided phone, e-mail, and chat support; troubleshooting technical problems; and resolution of complaints—both objectionable and non-objectionable—with much-needed empathy and efficiency. I have developed strong problem-solving skills and the ability to remain calm under pressure, which is important in excellent customer service.
I also worked as an Insurance Verification Specialist at Kentucky Counseling Center where we verify our customer's insurance to make sure that their insurances covers the services we provide.
Verified
