I help businesses, especially healthcare SaaS companies, resolve customer issues fast, combining technical troubleshooting, clear communication, and full ownership of every ticket until it's actually solved, not just closed.
Over the past 7+ years, I've worked in customer service, technical support, recruitment, and healthcare SaaS, including supporting Amazon's customer service account and my recent role as a Senior Customer Service Specialist for a U.S. healthcare software company, where I help behavioral health clinics run their EMR software without interruption. I'm the person providers reach when something breaks and they need a real fix, fast.
My experience includes:
Healthcare SaaS (EMR)
Technical troubleshooting<8efe80624d780eba0c6493ec45140364>Email, chat, and phone support
Recruitment and candidate screening
Documentation and data entry
Afterhours Support
I stay calm under pressure, communicate clearly, and take ownership of customer concerns until they're fully resolved. I also learn new systems quickly, which means less ramp-up time and fewer repeated questions for your team.
If you're looking for someone who can step in, learn your tools fast, and represent your business professionally on every interaction, message me. I'd welcome the chance to talk about how I can help your team.
