Versatile Customer Success and Operations professional with over a decade of experience across high-growth niches including FinTech, Credit Repair Operations, PropTech, and Logistics. Expert in managing complex resolutions for global brands like Airbnb and PennyMac, backed by a strong foundation in technical troubleshooting. Newly certified in credit repair frameworks, consumer disputing practices, and client-facing workflows to drive efficient operations in highly regulated multi-channel environments.
