With over three years of diverse professional experience, I have developed a unique skill set that combines healthcare expertise, customer service, virtual assistance, and administrative coordination.
My Journey
I began my career as a Healthcare Specialist at Alorica Philippines, where I managed a high volume of inbound calls from doctors, medical providers, and staff regarding patients' eligibility, benefits, authorizations, and claims for Blue Cross Blue Shield of New Jersey. I also performed outbound calls to notify providers about claim reviews. I honed my communication and problem-solving skills during my 1 year and 1-month tenure.
I later joined Omega Healthcare as a Healthcare Executive 1B, assisting patients in updating insurance information and processing payments for anesthesia fees. My role also included filing claims and ensuring accurate communication with insurance providers.
After two years in the corporate world, I joined the VA industry, where I’ve had the privilege of working directly with clients from various industries.
General Virtual Assistant – Healthcare Staffing Agency (California-Based Client)• Performed administrative and marketing tasks, including cold calling hospice facilities to gather contact information and sending weekly email campaigns.
• Created clinical notes based on patient assessments and care plans, as well as visit and missed visit notes in Hospice MD.
• Designed captivating recruiting flyers, social media content, and blogs to enhance online engagement.
• Managed ----------- and Facebook pages using Meta Business Suite, growing and engaging with followers.
• Scheduled patient locations for nurse visits to maximize productivity using tools like Google Maps.
• Drafted formal letters, contracts, HIPAA compliance agreements, and employee manuals for nurses and healthcare facilities.
• Conducted Zoom interviews for CNA, LVN, and RN roles, as well as onboarding and coordinating schedules for nurse home visits.
• Built job application forms using Google Forms and created templates for route sheets and nurse visit reports.
• Enhanced the client’s website by regularly updating it with job openings and other engaging content.
• Sent personalized letters, replied to prospects’ emails, and followed up on inquiries about rate sheets and contracts.
• Created and sent invoices using QuickBooks to contracted hospice companies.
Sales Support Specialist – Harbour Lane Furniture & Bedding (Australian-Based Client)
• Assisted customers with inquiries about delivery timelines, product availability, and stock colors.
• Resolved concerns regarding product replacements and missing order items.
• Managed administrative tasks and handled customer communications to promote products effectively.
Cold Caller – Commercial Cleaning Services (Florida-Based Client)
• Reached out to businesses interested in office cleaning services, successfully setting up appointments for estimates.
• Comfortably handled 45–60 calls per hour, maintaining professionalism and efficiency.
Shopify Product Catalog Manager & eBay Listing Specialist – U.S.-Based Client
• Managed product listings and online store inventory, ensuring accurate and engaging product descriptions for increased sales.
Follow-Up Message Sender – Outbound Outreach Campaigns (New York-Based Client)
• Reached out to musicians, artists, and models on Instagram to invite them to perform at events
• Created and maintained trackers for lead details, categorized responses, and sent follow-up messages.
Administrative Coordinator – Consulting Agency (Tennessee-Based Client)
• Managed Outlook calendar, scheduled appointments, and handled email correspondence for the client.
• Organized digital files, managed vendor contracts, and created SOPs for recurring tasks.
• Integrated and tracked Asana workflows, ensuring timely completion of tasks and follow-ups.
• Drafted emails, reports, meeting materials, and newsletters for the consulting agency.
• Scheduled social media posts and assisted with marketing emails.
Key Skills
• Healthcare Expertise: Claims processing, patient scheduling, clinical documentation, onboarding nurses.
• Virtual Assistance: General admin work, cold calling, social media management, content creation, and SEO optimization.
• Customer Service: Handling inquiries, resolving concerns, and providing excellent support.
• Tools & Platforms: Proficient in Microsoft Office, Google Suite, Canva, Meta Business Suite, QuickBooks, Asana, Trello, and more.
• Niches: Healthcare, staffing, e-commerce, customer service, and administrative support.
Why Choose Me?
I am dependable, a fast learner, resourceful, and self-driven with the integrity to work independently or collaboratively. I’m committed to delivering high-quality, effective services while maintaining a strong relationship with my clients.
I look forward to working with you soon and contributing to your success!
