I am a reliable and detail oriented professional with over 10 years of experience in technical support and customer service. I specialize in data research, lead generation, CRM management, and technical troubleshooting, helping businesses stay organized and operate efficiently.
I have strong experience supporting customers through phone, email, and live chat, resolving technical issues, and ensuring a positive customer experience. I am also skilled in lead research, data entry, and building accurate contact lists for outreach and marketing campaigns.
I have hands on experience using CRM and remote support tools, including Salesforce, ServiceNow, ScreenConnect, LogMeIn, and DellConnect, as well as supporting POS systems, laptops, and desktop environments.
I am highly organized, tech savvy, and committed to delivering quality work. I take pride in being dependable, learning quickly, and helping businesses grow through efficient support and accurate research.
Key Skills:
• FOIA Researcher / ORR / PRR
• Paralegal
• Data Research & Lead Generation
• Customer Support (Phone, Email, Chat)
• CRM Management
• Cold caller
• Appointment setter
• Technical Support & Troubleshooting
• POS System Support
• Data Entry & List Building
• Remote Support Tools
• Strong Communication & Problem Solving
