Dedicated and result-driven with 11 years of experience in Customer Service Relations and Sales at Concentrix. Skilled to provide a genuine connection to customers, focusing on customer satisfaction with the drive to deliver remarkable results,
SKILLS:
Strategic Planning-
collaborated with co-mentors in addressing new hires’ performance based on skills and provided short and long-term goals
with regular follow-ups
and feedback.
Active Listening -engaged with customers with the intention to help and address specifically the non-verbal cues.
Negotiation - studied the customer's profile and carefully tailored their objections to their history and
needs.
Customer Orientation - the core of my task, where customers’ delight is my goal in all interactions, with empathy and a clear understanding of their needs. Calendar Management: had some exposure and practice with the tool.
Empathetic - a core attribute as a virtual assistant, promptly.
Attention to Detail and Process-Oriented
