Excellent communication skills in customer support for an eCommerce brand. Detail-oriented with a passion for helping customers. Serve as the first point of contact, liaising with owners to ensure smooth operations. Proficient with helpdesk systems for a seamless process, driven by a customer-first mindset.
Provide order updates
Manage cancellations and refunds
Assist with defective concern
Coordinate with supplier to reship
Customer account update request
Contest chargebacks
Respond to >Facebook comments
Troubleshoot tech issues
Product upselling
Cold calling for surveys
Zendesk
Slack
Outlook
Salesforce
Live Chat
Avaya
Brightpattern
Atlas
Hive
Invission
Sparkfly
ECOMMERCE PRODUCT LISTING | DROPSHIPPING
Shopify, BigCommerce, Etsy
Hostinger, Meta Business Suite
Salesforce
Google Sheets, Microsoft Word
ChatGPT, Bard, Claude, AI Writer
Canva, Photoshop, Illustrator
SEOkart, FAVSeo, Erank
Trello, Slack, WhatsApp
Zoom, Outlook, Skype
Grammarly, Quilbot, Papersowl
Verified