I hold a Bachelor of Technology degree in Electronics. My professional background encompasses over 9 years in the BPO industry as a customer service representative, 3 years focused on a telco account, where I managed customer inquiries about remaining minutes, processed top-ups via airtime cards or electronic payments, and provided troubleshooting for mobile device technical issues. I then spent 6 years specializing in medical healthcare, delivering critical information to providers, including eligibility, benefits, cost-sharing details, and claims status, while also processing claim adjustments. Following my BPO tenure, I worked remotely for more than 3 years, with a primary focus on medical and dental billing.
My unique combination of skills, adaptability, and dedication sets me apart. For being tech-savvy and up-to-date with industry trends, I am highly detail-oriented, capable of working independently with minimal supervision, and quick to adapt as a fast learner. I bring proven customer service expertise, with a track record of professional communication across patients, insurance representatives, and office teams. I am confident my skills will support smooth, accurate operations, and I am eager to contribute my problem-solving abilities and strong work ethic to your company.
