Senior IT Administrator and Systems Specialist with five years of experience in multitenant MSP environments, Microsoft 365, Azure, Windows Server, and enterprise security tools. Skilled in escalated troubleshooting, cloud administration, endpoint management, and network support. Strong background in Entra ID, Intune, Microsoft Defender, Sophos MDR and EDR, virtualization using Hyper V, and Active Directory for both cloud and on premises environments.
Experienced in managing Azure virtual machines, Azure Virtual Desktop, backup and disaster recovery, storage accounts, VPN, firewalls, server maintenance, and SLA driven service delivery. Adept at supporting global clients, creating technical documentation, preparing proposals, and mentoring junior engineers. Known for clear communication, process improvement, and delivering efficient client ready solutions across desktop, server, and cloud infrastructures.
