Hi! I'm Richelle, a reliable and detail-oriented Virtual Assistant with 6+ years of remote experience supporting startups and growing businesses across eCommerce, SaaS, fintech, healthcare, and digital media.
I specialize in keeping operations running smoothly through customer support, backend administration, content management, quality assurance, and eCommerce support. I've worked with businesses of all sizes, helping improve customer experiences, streamline workflows, maintain accurate data, and support day-to-day operations.
My experience includes:
- Customer support via email, live chat, social media, and help desk platforms
- General virtual assistance, calendar and inbox management, internet research, and administrative support
- eCommerce support for Shopify, WooCommerce, TikTok Shop, and Amazon, including product listings, affiliate management, and store operations
- Content publishing and management across websites and social media platforms, including LinkedIn, Instagram, Tiktok, YouTube, and WordPress
- Website and product QA, ensuring content accuracy, consistency, and a seamless user experience
- CRM management, data entry, reporting, documentation, and process improvement
- Creating SOPs, onboarding materials, and training resources for internal teams
I'm proficient with a wide range of tools, including HubSpot, Zendesk, Intercom, Zoho, Notion, Google Workspace, Canva, Stripe, WooCommerce, SharePoint, WorkRamp, Slack, and Microsoft Office. I'm also a C2 Proficient English speaker (EF SET Certified), allowing me to communicate professionally with customers and clients worldwide.
Clients appreciate that I'm proactive, organized, quick to learn new systems, and dependable. Whether you need someone to manage customer support, handle backend operations, assist with eCommerce, perform website QA, or provide day-to-day virtual assistance, I'm ready to become a valuable part of your team.
Let's work together to make your business more efficient and deliver an exceptional experience for your customers.
