Results-driven Project Data Coordinator with hands-on experience across different fields such as telecommunications, network engineering, finance collections, education and IT/MSP service delivery. Over the past few years, I’ve built a strong foundation in both the technical and operational sides — from performing field network tests and analyzing KPI reports to managing delinquent telco accounts and ensuring seamless service delivery. Skilled in using CRM systems, ticketing tools, and reporting platforms to maintain high-quality operations. Adaptable, analytical, and committed to continuous learning, I bring a well-rounded understanding of how telecom systems, customer experience, and service performance connect.
Customer Service & Collections: Achieved 100%+ of monthly collection targets while ensuring compliance and quality standards.
ESL Teaching & Training: Delivered lessons with strong retention and engagement, building lasting student relationships.
Technical Support & Engineering: Provided troubleshooting assistance, system setup, and RF network testing with a 95%+ success rate on project approvals.
Certified Electronics Technician, TESOL-certified, and a General Virtual Assistant, with strong command of tools like Salesforce, Google Workspace, Jira, Asana, Zoom, Microsoft Office, and WordPress. Recognized for adaptability, attention to detail, and delivering consistent, high-quality support.
• Let’s work together to streamline processes, improve customer experience, and achieve your business goals.
