Hi, I’m Alyssa Olaes, an experienced HVAC Operations & Administrative Virtual Assistant with over 3 years of experience supporting an air conditioning service company. I help HVAC businesses streamline their daily operations by managing customer communications, scheduling technicians, preparing quotations, coordinating service jobs, and providing reliable administrative support.
My responsibilities have included handling inbound customer inquiries via phone, email, and WhatsApp, booking service appointments, following up on quotations, coordinating with technicians and suppliers, updating CRM systems and Google Sheets, preparing reports, and ensuring every job progresses smoothly from inquiry to completion.
I also have experience explaining technician recommendations to customers, handling warranty and service-related concerns, managing job updates, and maintaining accurate records. Working in a fast-paced service environment has strengthened my ability to multitask, prioritize urgent requests, and deliver excellent customer service while keeping operations organized.
In addition to my HVAC experience, I have skills in data entry, email management, appointment setting, Canva, Facebook Ads, lead generation, and social media management. I adapt quickly to new software and processes and am committed to providing dependable, detail-oriented support that helps businesses operate more efficiently.
If you’re looking for a proactive Virtual Assistant who understands the day-to-day operations of an HVAC business and can confidently support your team, I’d be happy to help.
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