Leveraging experience as a Director of Operations in the Real Estate (RE) and Hospitality industries, I specialize in taking disorganized operations and turning them into a reliable, predictable revenue engine.
My mission is to build automated systems required for your business to scale without the stress of manual bottlenecks. My focus is on getting things done right the first time by setting up the precise infrastructure your team needs.
How I Ensure Predictable Growth and Efficiency ~
1. Automated Client Workflow & GHL Systems
The Problem: Revenue loss caused by inconsistent follow-up and manual lead management.
My Solution: I design, customize, and manage GoHighLevel (GHL) funnels and automation. This ensures every prospect receives a professional, instant response (via chat/email) and moves predictably through your sales process. I'm the GHL Specialist who makes your tech work for you.
2. Comprehensive Systems Blueprint
The Problem: The chaos that happens when processes are undocumented and teams are reliant on tribal knowledge.
My Solution: I implement the full operational blueprint-from project management and setting up team workflows to documenting processes and managing recruitment protocols. This ensures your entire operation runs smoothly and is not reliant on single individuals.
3. Flawless Niche Platform Management
The Problem: Errors and inefficiency in high-volume, platform-based client communication (like STR messaging or contract tracking).
My Solution: I guarantee smooth operations for your properties by optimizing the reservations process and managing client communication entirely through AirBnB, VRBO, and Hospitable. I also eliminate delays in Real Estate transactions by creating standardized oversight protocols and centralized documentation systems.
EXPERIENCES ~
1. DIRECTOR OF OPERATIONS
Next Chapter Property Solutions LLC | Fort Washington, MD | Nov 2021 - Oct 2025
System Architecture: Designed and built clear, step-by-step operational processes (SOPs) and automation across two distinct business entities (NCPS and LRHG) to ensure operations were consistent and scalable.
GoHighLevel Mastery: Customized and integrated GoHigh Level (GHL) by configuring essential funnels, automated workflows, and communication sequences, significantly improving the efficiency of lead nurturing and client management.
Strategic Team Building: Streamlined the hiring process by creating SOPs and training materials that cut new hire ramp-up time and optimized team performance.
2. TRANSACTION COORDINATOR (Concurrent Role)
Next Chapter Property Solutions LLC | Fort Washington, MD | Sept 2019 - Oct 2025
Process Standardization: Standardized the entire transaction lifecycle with a central documentation system and clear oversight protocols, ensuring timely, compliant, and predictable closings.
Remote Optimization: Improved closing speed and client experience by establishing reliable, centralized virtual processes and communication channels for remote closings.
Pipeline Strategy: Developed a systematic process for lead generation and pipeline maintenance that consistently delivered high-quality leads, improving conversion and deal closure rates.
3. TEAM ASSISTANT | RESERVATIONS MANAGER
Lee & Rush Hospitality Group | Apr 2019 - Oct 2023
Platform Systemization: Optimized the reservation process by acquiring a multi-platform inquiry system for rapid responses and implementing a rigorous guest screening protocol for compliance and efficiency (using AirBnB, VRBO, Hospitable).
Operational Automation: Streamlined property operations and guest experience through automated access code management and clear coordination protocols for all staff.
Data & Revenue Oversight: Drove revenue clarity and data insights by managing the complete invoicing cycle and producing systematic reports and metric updates for leadership decision-making.
4. LEAD PHOTO EDITOR | DATABASE ADMINISTRATOR
CreMap Inc. I Calgary, Alberta, Canada | Apr 2019- Mar 2020
Database Integrity: Established database integrity and standardization by accurately entering partner property and company data into the system.
Digital Asset Management: Managed digital asset standards by extracting, manipulating, and enhancing property/broker photos to meet website requirements.
5. RESERVATION SPECIALIST
Snappr l San Francisco, California | Mar 2019
Executed a high-priority, 2-week project in just 2 days, demonstrating exceptional efficiency and execution speed.
Systematically initiated outreach to successfully persuade clients to schedule photography sessions, enabling timely photo uploads to meet app deadlines.
