Remote ops and admin professional with 10+ years of experience. I've managed full business operations, evaluated AI outputs, and assisted in credit repair — all in a remote, async setup.
Operations & Admin
- HubSpot CRM admin and reporting — pipelines, tickets, dashboards (Reporting Certified)
- SOP and process documentation — built from scratch, written to be used
- Recruitment support — job postings, Google Forms/Sheets shortlisting, initial interviews
- Google Sheets & MS Excel — pivot tables, dashboards, formula-based trackers
- Vendor coordination, escalation handling, and SLA management
AI / LLM Evaluation
- Active LLM evaluator for a confidential client (remote, Aug 2025–present)
- Evaluates text, image, and voice AI outputs for accuracy, quality, and hallucinations
- Advanced daily user of Claude, ChatGPT, and Gemini
Credit Repair Assistance
- 6 months assisting a 5+ year credit repair veteran
- Dispute Fox, CFPB submissions, all three major bureaus
- Dispute letter strategy targeting negative accounts, inquiries, and suspicious transactions
